Peer-Reviewed Journal Details
Mandatory Fields
Connolly R.
2009
December
International Journal of Knowledge, Culture and Change Management
Consumer trust in ecommerce: The influence of culture
Published
()
Optional Fields
Consumer trust e-commerce National culture
9
5
125
138
Trust is a social and psychological phenomenon that is widely acknowledged as contributing to many forms of exchange, including e-commerce exchanges. Due to the international nature of e-commerce, it is likely that the influence of culture may extend to online consumers' trust responses. This paper describes a study where a trust measurement instrument, previously validated n Hong Kong, is applied in both the United States and in Ireland - counties that differ in terms of individualism, uncertainty avoidance, and power-distance. The results provide a refined understanding as to the influence of national culture on the generation on online consumers' trust beliefs and thus make a valuable contribution not only to information systems and diffusion research but also to online vendors in their attempts to engender consumer trust in their websites © Common Ground.
1447-9524
Grant Details