© 2013 Taylor & Francis. In the late 1990s, the Irish Department of Agriculture's 30-year-old computer systems were in crisis. After a near disaster in 1998 the Department launched an ambitious 5-year strategic plan to completely modernize its information and communications technology (ICT). The plan called not only for a shift from the old mainframe technology to a modern distributed computing architecture but for a change in mindset; regarding technology as a vehicle for delivering direct benefits to farmers and agribusiness in the form of better services, new services, lower costs, and less paperwork. The multiple outcomes of this process have resulted in a transformation in the ways that farmers interact with the department and have led to a whole range of innovative services. This chapter describes the particular approach taken, the multiple benefits of this transformation and some of the lessons learned.