Peer-Reviewed Journal Details
Mandatory Fields
Sipior J.;Ward B.;Connolly R.
2010
October
Information Resources Management Journal
An empirical evaluation of E-government inclusion among the digitally disadvantaged in the United States
Published
()
Optional Fields
Accessibility Digital Inequity E-Government IS Policy IS Utilization Novice Users Social Impacts System Acceptance
23
4
21
39
The authors undertake an exploratory study, in the context of a digitally disadvantaged community in the United States, to determine what factors are associated with e-government website visitation. Following a community-based initiative, designed to stimulate computer literacy and access to information and communication technologies for residents and neighbors of an underserved public housing community, a survey of e-government website visitation was undertaken. The results indicate that over half of the respondents are aware of or have visited e-government websites, with nearly a third indicating they intend to use e-government websites in the future. Awareness of e-government websites was found to be significantly related to e-government website visitation. Internet experience and perceived access barriers were found not to be significantly related to e-government website visitation. This research enhances the understanding of visitation of e-government services among techno-disadvantaged citizens to encourage greater inclusion. The authors conclude by emphasizing the importance of a community organizing strategy to sustain e-government participation among the digitally disadvantaged. Copyright © 2010, IGI Global.
1040-1628
10.4018/irmj.2010100102
Grant Details